Question 1

How fast is delivery?

Accepted Answer

Most orders ship within 24 hours and arrive within 2-5 business days across Europe. Fragile or heavy items (rice, oil, ghee) are packed extra carefully.

Question 2

What are your delivery windows?

Accepted Answer

We deliver Monday through Saturday. You'll receive a tracking number by email once your order ships, and you can follow its status from the Orders page in your account.

Question 3

Can I return opened packaged goods?

Accepted Answer

For food safety reasons we can't accept returns on opened packaged foods. If something arrives damaged or spoiled, contact us within 48 hours and we'll issue a refund or replacement.

Question 4

What's your return policy on non-food items?

Accepted Answer

Unopened personal care and pooja items can be returned within 14 days of delivery for a full refund. Reach out via the Contact page to start a return.

Question 5

What payment methods do you accept?

Accepted Answer

We accept major credit/debit cards via Stripe at checkout. Your preferred payment method is selected during the checkout flow.

Question 6

How do collection discounts work?

Accepted Answer

Some categories (like Snacks & Namkeen, Sweets or Beverages & Chai) run a standing discount shown on the category page and product cards. The discount is applied automatically at checkout — no code needed. If a product belongs to more than one discounted category, the highest discount applies.

Question 7

How do coupon codes work with collection discounts?

Accepted Answer

Coupons are applied on top of any active collection discount. Enter your code at checkout; if it's still valid it will be applied to the eligible items in your cart, stacking with (not replacing) any collection discount.

Question 8

Do I need an account to check out?

Accepted Answer

You'll need to sign in to complete checkout so we can track your order and let you view its status later, but browsing the catalog and building a cart doesn't require one.

Question 9

How does the wishlist work?

Accepted Answer

Sign in and tap the heart icon on any product to save it to your wishlist. You can review and move items to your cart anytime from the Wishlist page.

Question 10

How can I track an existing order?

Accepted Answer

Go to Orders from your account menu to see order status, and tracking details once it ships. You'll also get email updates as your order moves through processing, shipping and delivery.

Frequently Asked Questions

Frequently Asked Questions